Responsible unit of Sustainable Development
The Board of Directors is the highest governance unit for sustainable development in the Company. In March 2022, the "Governance and Sustainable Development Office" (formerly known as the "Corporate Governance Group" and later renamed in June 2022) was established under the Board of Directors to promote corporate governance, develop a sustainable environment, and participate in social welfare. The head of each unit collects internal and external information on environmental, social, and corporate governance issues related to the company's operations, and conducts risk identification and evaluation; regularly reviews corporate social responsibility, corporate governance, and sustainable development issues, as well as the formulation of management policies, strategies, and goals, and their performance and progress.
The "Governance and Sustainable Development Office" has set up four functional groups, and all departments of the Company shall participate in the operation of each group according to their business and responsibilities. The main responsibilities of each group in promoting sustainability issues are as follows:
(1) Sustainable Environment: Greenhouse gas inventory, climate change information, energy saving and carbon emission reduction advocacy, etc.
(2) Social Responsibility: Stakeholder rights, social welfare, human rights management, etc.
(3) Corporate Governance: Integrity management, legal compliance, risk management, intellectual property management, etc.
(4) Information and Communication Security: Information and communication risk control, data governance, e-business and AI, etc.
The internal control system—the management of sustainability information
Supervision of sustainable development by the board of directors
The Company adheres to the founding purpose of “the way of great learning consists in manifesting one's bright virtue, consists in loving the people, consists in stopping in perfect goodness”, and guards each product and service. Adhering to the pursuit of sustainable operation and profitability, incorporating corporate social responsibility, attaching importance to the rights and interests of stakeholders, emphasizing the principles of environmental, social and corporate governance and materiality, for the Company's management policy, operational activities and risk management policies or strategies, so as to achieve the goal of sustainable operations.
The "Governance and Sustainable Development Office" reports to the board of directors at least once a year on the implementation of corporate sustainable development, including
(1) In accordance with the principle of materiality, conduct environmental, social and corporate governance risk assessment projects related to the company's operations;
(2) Formulate relevant risk management policies or strategies;
(3) Implementation of sustainable management matters.
The board of directors listens to reports from the management team, supervises the company to formulate sustainable strategies and reviews specific actions, and urges the management team to make adjustments when necessary. The last two reports to the board of directors were on May 14, 2025 and May 9, 2024.
ESG Report
Implementation status of Sustainable Development
Risk Assessment
This disclosure of information covers the sustainable development performance of the Company in its main bases from January 2024 to December 2024. The risk assessment boundary is based on the Company's overall operating activities. Conduct analysis and evaluation according to the principle of materiality, and formulate relevant management policies or strategies as follows:
| Major Issues | Risk Evaluation Items | Management policy or strategy |
|---|---|---|
| Environmental | Climate risk | 1. Greenhouse Gas (GHG) Inventory: The Company has voluntarily conducted and disclosed its greenhouse gas (GHG) emissions and will continue to carry out annual GHG inventories. To align with Taiwan’s 2050 Net-Zero Emissions pathway, the Company has set 2020 as the base year and established a 2030 carbon reduction target of 30% compared to the baseline. As of 2024, a cumulative reduction of 26.66% has been achieved, aligning with the current phase target. 2. Climate Risk Implementation: Due to physical risks of natural disasters caused by global warming (such as floods and droughts), and transition risks arising from government regulations and international initiatives (such as rising electricity prices in Taiwan and increased costs from the use of renewable energy), the Company conducts annual identification of climate risks and opportunities based on the Task Force on Climate-related Financial Disclosures (TCFD) framework and takes corresponding actions regarding climate change, including governance, strategy, climate risk and opportunity analysis, climate scenario analysis, risk management, and metrics and targets, which are disclosed on the Company’s website and in the Sustainability Report. |
| Energy Risk | 1. Energy Inventory: Electricity is primarily purchased from Taiwan Power Company. In 2024, electricity consumption was 539,868 kWh, an increase of 1.15% compared to 533,706 kWh in 2023. Water is mainly supplied by Taiwan Water Corporation. In 2024, water consumption was 3,280 metric tons, an increase of 6.67% compared to 3,075 metric tons in 2023. The increases were mainly due to an 8.26% growth in the parent company’s revenue; however, both electricity and water intensity decreased. 2. Energy-saving Investment: The Company continued to invest in the retrofit of energy-saving air conditioning equipment in retail stores, with an investment of NT$7.444 million in 2024 and NT$21.071 million in 2023. 3. Energy Conservation and Carbon Reduction Policy: Equipment replacement policies have been implemented to address energy saving, water conservation, and electricity efficiency. Store renovations have gradually adopted energy-saving LED lighting, inverter-type air conditioning equipment, and the use of green building materials and environmentally friendly materials. 4. Promotion of Energy Conservation and Carbon Reduction: In 2024, company-wide awareness campaigns were held quarterly (on January 26, April 9, July 2, and October 15), focusing on energy conservation, GHG emissions, carbon footprint labeling, and net-zero sustainable living. | |
| Resource and Waste Management Risk | 1. Waste reduction: The Company continues to reduce the potential environmental impact of waste by avoiding excessive product packaging, improving the efficiency of resource utilization, and classifying various types of waste for recycling. 2. Reduction of e-commerce packaging materials: In response to the “Targets and Implementation Methods for Restriction of Internet Shopping Packaging” issued by the Ministry of Environment in July 2023, the Company conducted an inspection of the packaging materials and methods used for e-commerce orders in 2024, which were all found to be in compliance with the regulations. In 2024, the Company encouraged customers to pick up their orders at physical stores, thereby achieving the target of a 25% reduction in cardboard box usage. | |
| Social | Occupational risk | 1. Improvement of occupational safety management: The Company has issued the Occupational Health and Safety Management Manual, the Human-caused Hazards Prevention Plan, the Abnormal Workload Disease Prevention Implementation Plan, and the Performance of Duties Unlawful Infringement Prevention Plan, etc., stipulating relevant requirements for labor safety and health measures, including accidents, fire safety, electrical work safety, machine and equipment work safety, first aid and rescue, preparation, maintenance and use of protective equipment, accident notification and reporting, etc. The Company conducts monthly advocacy of occupational safety, on-the-job education and training for new employees, as well as related drills and environmental safety inspections. 2. Disaster response plan: In October 2024, the emergency response plans for earthquakes, typhoons and torrential rains, power outages, and fire protection were reviewed, including preventive measures, response actions during incidents, and operating procedures. ● Head office: A fire drill was conducted on October 4, 2024, and one occupational safety and health supervisor completed retraining with a duration of 6 hours. ● Retail stores: As of the end of September 2024, self-defense fire organization (emergency response) training was provided for 71 participants. Each session lasted 4 hours, for a total of 284 training hours. 3. Implementation of contractor management: For cooperative clinics and store renovation contractors, relevant regulations are established in accordance with labor safety, hygiene, and environmental protection laws, and are included in the subcontracting agreements. During project execution, unscheduled inspections are conducted to verify whether contractors are complying with the required education and implementation. On January 19, 2024, a supplier meeting was held to conduct occupational safety and health training and promote ESG sustainability among suppliers. 4. Employee physical and mental health: Employee health checkups were conducted on September 23 and 24, 2024, employee travel subsidies were provided in 2024, and birthday celebrations were held monthly. |
| Labor-Management risk | 1. Labor–Management communication channels: Labor–management meetings were held quarterly in 2024 (on March 27, June 27, September 25, and December 20) to establish communication channels and an employee grievance mechanism, aiming to promote harmonious labor relations. 2. Protection of friendly workplace: Strengthen management measures for the collection, processing, and use of personal data; continuously perfect the rules in writing; and respect the rights and interests of employees (parties to the case concerned). 3. Selection, cultivation, and retention system: Strengthen the diverse channels and equality of personnel recruitment, the planning and implementation of education and training, as well as the fair and appropriate performance evaluation and promotion system. 4. Compliance with labor laws and regulations: Ensure that human resource management procedures and related administrative operations comply with legal requirements. | |
| Corporate Governance | Strategy risk | 1. Business report: The management team proceeds with the report, communication, and discussion based on its business strategy and operational overview prior to each Board meeting. 2. Board supervision: Board members make suggestions on the content of the management team’s report based on their profession or areas of expertise. If the goals and strategies involve items that could possibly cause significant operational risks, the Board of Directors will prioritize such items on the watch list. 3. Subsidiary Operating Strategy: After the pandemic, China's economy remained weak, consumer spending was sluggish, and in 2024, the government implemented healthcare insurance reforms. The tightening of the healthcare insurance fund affected reimbursement amounts for cataract surgeries. Response Measures: (1) Closed the self-operated Linping Eye Hospital and terminated the cooperation with Xiaoshan Hospital’s ophthalmology outpatient department to reduce losses. (2) Transformed sizable self-operated clinics and partner hospitals to focus on self-paid medical services to mitigate the risk of reduced cataract reimbursement from healthcare insurance. |
| Operating risk | Each unit manages its annual business plan and performance goals through operational meetings. 1. Customer relations: Establish standards and customer complaint channels for products, services, personal data protection and other matters concerning consumer rights and interests, and conduct customer service training. 2. Product Safety: A Product Safety Monitoring system has been established. Internal guidelines have been formulated and external regulations followed for product development, evaluation, performance assessment, and quality management to enhance the safety and quality of products and services. 3. Supply chain management: Prudently evaluate and actively develop new material sources, strengthen strategic supply chain partnerships; establish safety stock and expiry date controls to flexibly respond to market demand, grasp market conditions through business information collection or market research so as to respond in advance. 4. Technology trends: Get a good understanding of customer and terminal application demand, product applications and equipment upgrades, and other technological developments so as to respond to rapid changes in the external environment; grasp the changes and dynamics of the peer industry, markets, industries, and customers in order to respond and to serve as a reference for the direction of services, technology, and product development. | |
| Financial risk | 1. Interest rate risk: Monitor changes in the interest rate market, grasp capital demand and conditions, maintain good relationships with banks, and strive for the best financing and deposit interest rates. 2. Exchange rate risk: Mainly due to conversion adjustments in foreign currencies for long-term foreign investment positions. Accounts receivable and accounts payable generated from operations are currently mainly based on receipts and payments in New Taiwan dollars from local market transactions and purchases through agents rather than direct import/export and export sales; therefore, the impact of exchange rate risk is relatively small. 3. Credit risk: The accounts collectible are from brand-authorized cooperative clinics (monitored using monthly receivable statements) and customers of self-operated eyeglasses stores (monitored using daily cash/credit card statements). 4. Financial changes: Regularly monitor the financial structure, solvency, operating capabilities, profitability, cash flow, etc. using financial statements. | |
| Information security risk | 1. Information security protection mechanism: Introduce ISO/IEC 27001 information security protection measures and conduct vulnerability risk assessment and improvement for hosts/networks/applications; establish file encryption mechanisms and plan secure cloud services to reduce the risk of confidential and sensitive data leakage; regularly inspect the vulnerability of the external service system, perform penetration testing, and use network risk detection tools; make timely improvements to ensure the security of the external service system; regularly conduct disaster recovery drills, strengthen the data security backup mechanism, and establish incident response capabilities to ensure the Company’s continuous operations. 2. Information Security Policy: A total of more than 20 rules such as the Information Security Policy and related implementation procedures have been formulated, revised, and announced in the Company’s document management system to facilitate compliance. The Personal Data Protection Act has been formulated and revised to protect and manage personal information, and the Information and Human Resources departments are in charge of relevant protective measures. The Legal department also implements trade secret protection to ensure the implementation of confidentiality obligations. 3. Information Security Risk Awareness: Improve employee information security risk awareness through education and training for new employees. As of 2024, 75 attendees have completed the training on the Personal Data Protection Act, 75 attendees have completed the training on Advocacy of Information Security, and 77 attendees have completed the training on the Trade Secrets Act. | |
| Legal Compliance | 1. Implementation of ethical corporate management: The Company has formulated the Code of Ethical Corporate Management, the Code of Ethical Conduct, and the Advocacy of Employee Code of Ethics and Whistleblowing system to regularly advocate the values and corporate culture of ethical corporate management and guide colleagues’ conduct to be in line with ethical standards so as to avoid involvement in unlawful activities. 2. Internal control and internal audit operation: The internal control process controls the Company’s transactions, projects, risks, and dispute cases; enables timely discovery; and tracks improvements through internal audits. 3. Support in legal affairs: Provide legal consultation and suggestions to deal with issues on regulatory compliance, disputes and litigation, investment as well as mergers and acquisitions, intellectual property management, and other matters. 4. Contract Seal and Intellectual Property: Manage the signing status of various types of business contracts and control relevant risks through the contract system; supervise and manage the creation, issuance, use, abolishment, and other matters of the Company’s seals through the seal management system to reduce the Company’s Overall legal risks; formulate the Intellectual Property Rights Management Guidelines; and conduct regular inventory of intellectual property rights to confirm validity. As of the end of December 2024, the Company held 148 trademarks and 17 patents. |